1. Who We Are

THE WARM HOME is a customer-facing home upgrade and energy support platform operated by Clickshire Ltd.

Clickshire Ltd is responsible for managing enquiries, customer support, installer assignment and partner network coordination.

2. What Information We Collect

When you use THE WARM HOME website or submit an enquiry, we may collect the following information:

• Full name

• Contact details (phone number, email address)

• Property address or postcode

• Basic property and housing information

• Information relevant to assessing eligibility for home upgrade or energy efficiency support

• Any additional information you choose to provide

We do not knowingly collect personal data from children.

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiry

• Carry out an initial eligibility assessment

• Contact you to confirm details and explain next steps

• Assign a suitable installer from our partner network where appropriate

• Support you through the enquiry and assessment process

• Improve our services and customer experience

• Comply with legal and regulatory obligations

We do not use your data for unrelated purposes.

4. Sharing Your Information

If your enquiry appears suitable, Clickshire Ltd may share your information with one or more approved partner installers so they can:

• Contact you

• Carry out further eligibility checks

• Arrange surveys or provide quotations

• Progress installation where applicable

We only work with installers who are required to handle personal data lawfully and securely.

We do not sell personal data to third parties for marketing purposes.

For the purposes of UK data protection law, Clickshire Ltd is the data controller.

Company details:

1. Company name: Clickshire Ltd

2. Registered in: England & Wales

3. Company number: 16677772

4. Registered office: 87 Manningham Ln, BD1 3BN

5. ICO Registration number: [ICO NUMBER]

THE WARM HOME is a private service and is not affiliated with the UK Government or GOV.UK